Refund Policy

Effective Date: 1st June 2025
Business Name: ClinicPilot
Contact Email: admin@clinicpilot.uk

1. Overview

At ClinicPilot, we are committed to delivering high-quality AI chatbot and voice agent services tailored to healthcare and cosmetic clinics. We understand that occasionally, a service may not meet a client’s expectations. This Refund Policy outlines your rights and the conditions under which refunds may be issued.

This policy is intended to comply with UK consumer protection laws and ensure fairness and transparency in our business relationship.

2. Refund Eligibility

a) Setup Fee

The £99.99 setup fee is non-refundable, as it covers the time and resources spent on preparing your custom solution.

b) Monthly Subscription

The first month’s payment of £999.99 is refundable, provided the refund is requested within 14 days of the initial purchase.
After the first month, no refunds are issued for subscription fees already paid.
Partial refunds for mid-month cancellations are not available.

3. Cancellation Policy

Clients may cancel their subscription at any time by providing written notice (via email).
Upon cancellation, service will remain active until the end of the current billing cycle.
No further payments will be collected after the cancellation becomes effective.

4. Conditions for Refund

To qualify for a refund on the first month’s payment:

You must submit your request within 14 calendar days of the initial transaction.
You must not have breached the Terms and Conditions.
If the chatbot or voice solution has already been deployed or used significantly, we reserve the right to deny the refund or offer a partial refund at our discretion.

5. How to Request a Refund

To request a refund, please contact us at:

admin@clinicpilot.uk
Include the following information:

Your full name
Business name
Date of purchase
Reason for the refund request

We will review your request and respond within 5 business days.

6. Method of Refund

If approved, refunds will be issued using the original method of payment. Processing times may vary depending on your payment provider.

7. Changes to This Policy

ClinicPilot reserves the right to amend this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact

If you have any questions about this Refund Policy, please contact: